Shipping & Care

Here at Luvli Lounge, we take pride in getting your orders out on time and in perfect condition. Depending on your location, all orders within the UK are sent special delivery and take 3-5 working days for ordered items to be processed and delivered.

For all other countries outside of the UK shipping takes up to 5-10 working class days. All orders purchased from Luvli Lounge MUST be signed for upon delivery. Please take note of this before purchasing an item.

PLEASE NOTE ALL PRE-ORDERS CAN TAKE UP TO 2-3 WEEKS TO BE PROCESSED AND SHIPPED.

If there are any issues with your purchase or shipping, please contact us regarding the matter using the 'Contact us' page, see navigation below.

 

WHAT HAPPENS IF I MISS MY ORDER?

In the event that you miss your delivery or are unable to sign for it. You will be left a notification an attempt was made to deliver your item(s) but was unsuccessful, followed by instructions on what to do next.

A failed delivery attempt means your package will be sent back to the courier for a period of time. This is a period of up to 18 days for UK residents ONLY. International package holding time may vary. If during this time the item is unclaimed from your local post office, the package will be returned to Luvli Lounge.

 

WHAT HAPPENS NEXT?

Once we have received your returned item we will notify you by email that we have your item along with the reason for no delivery as stated by the courier.

If you wish to still receive your item you will be required to repay the delivery cost.

Please note: Luvli Lounge is not responsible for item(s) not being delivered as all packages require a signature before it can be successfully delivered.

For further enquiries please contact us on: customercare@luvlilounge.com

 

CARE

We recommend hand washing all your lingerie, to preserve the longevity of your items.

We advise all lingerie is washed with lukewarm soapy water. Garments can be left to soak for half an hour.

Lingerie can be damaged when washed in the washing machine as colours can be altered if not washed with other similar coloured garments.

Do not tumble dry any lingerie as the temperature can change the shape of elastic/ fabrics.

If you would like to machine-wash your items ensure to clip the hook and eye of each bra together. Place flat in a mesh lingerie bag, to protect friction between other clothes and your lingerie. Wash on the coolest setting, to prevent the occurrence of any garments from loosing shape.