Refunds & Exchange Policy

Due to hygiene and security reasons all items are non-refundable.

However if when you receive your item it is faulty /not as described an exchange can be issued. 

Please note all items must be in the original unopened packaging with labels and tags still attached. 

WARNING: All goods will be inspected upon return.

 

Goods that by reason of their nature cannot be returned

1. Underwear: All types

2. Cosmetics: Where the seal has been broken

3.Tights/ Stocking

 

Include Invoice

It is very important you include the invoice that was sent with your order. On the reverse side of the invoice is a form, which you will need to fill in specifying the items you want to exchange. Without these details unfortunately we will not be able to process your request.

In the unlikely event that we are unable to provide a replacement, we will automatically refund you the product(s) amount and inform you via email.

Please Note: All refunds will be issued to the card used to make the original purchase. Please allow 10-12 working days for the funds to show in your account.

 

PRIVACY & SECURITY

The purpose of this statement is to let you know what information we collect, how we collect it and under what circumstances it is used by us. By visiting our website, you are accepting the practices described in this policy. If you do not agree to the terms of this policy, please do not use the website.

 

WHAT HAPPENS TO THE INFORMATION WE COLLECT?

The information you provide us with stays at Luvli Lounge. We maintain your information in-house at Luvli Lounge. If you want to remove your information from our database, email us by using our CONTACT US page on this website.

 

INFORMATION WE COLLECT

Personal Information: We collect and store information that you provide to www.luvlilounge.com or our Customer Service Department. 

 

USE OF ANONYMOUS INFORMATION

We use anonymous information to help us determine how people use parts of the website and who our visitors are. Anonymous information is used to help us make www.luvlilounge.com better for our visitors.